Refund and Returns Policy

Tattoo Services

We have a strict NO REFUND policy on all TATTOOS and DEPOSITS. You cannot give us our tattoo, time, or services back so we will not refund those services. There is no refund on deposits because we put time and effort into everything surrounding talking to you, making appointments, consultations, designing, etc. When a person does not show up or is more than 30 minutes late for an appointment or cancels, that person forfeits the deposit. A 72-hour notice is required in order to reschedule an appointment or you forfeit your deposit. You can only reschedule up to 3 times or you forfeit your deposit. What is a deposit? It is the amount of funds/money you put down toward your tattoo in order to make an appointment. Deposits are required in order to book an appointment and no tattoo session will be booked without a deposit paid in full. Deposits are used to make sure we do not waste our time doing everything we do to prepare for your visit with us. For that reason, the amount of each deposit is subject to change at the tattoo artist’s sole discretion. The deposits do come out of the cost of your tattoo when you pay for your final session or sitting, deposits are not extra. If you decide to book an additional session for a new tattoo, the remaining deposit amounts may be rolled over so as not to require a second deposit.

Product Refund/return Overview

Our product refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will processed and applied to your credit card or original method of payment, within 30 days from date of approval.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dhtattooing.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dhtattooing.com and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 4326 Las Positas Road, #120 Livermore, CA 94551

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.